An Electronic Government Transformation Lab was held from the 27-28 August, 2012, at the Riverside Majestic in Kuching. The aim of the lab, which was organised by the Sarawak ICT Unit in the Chief Minister's Department in cooperation with SAINS, was to develop the electronic government transformation plan for the Sarawak Civil Service for the period leading to 2020. The transformation target is to have 95% of services online by 2015.
Approximately 80 participants from agencies from all over Sarawak attended the two day lab. Participating agencies included the Land and Survey Department, the Public Works Department, the State Financial Secretary's Office, the Department of Irrigation and Drainage, the Human Resources Management Unit, the Department of Treasury, the Service Modernization and Quality Unit, the Resident Offices from Kuching, Sibu and Kapit, the District Offices from Lundu, Sibu, Sarikei and Marudi, and the Local Councils from Miri, Sibu, Samarahan, Limbang, Sri Aman and Kuching North and South.
The participants were split into four groups with each group being given a topic to cover. The topics were public service delivery, Information usage and access, ICT Project Implementation, and SCS Productivity and Efficiency. Each group, led by a facilitator from ICTU and SAINS, held brain storming sessions throughout the first day and morning of the second to discuss electronic government services from the perspective of the citizens and come up with strategies to allow the Sarawak Government to improve service delivery and service accessibility to the public through electronic government.
At the end of the second day, a summary of the results of the lab was presented to YB Tan Sri Datuk Amar Mohammad Morshidi bin Abdul Ghani, the Sarawak State Secretary, by Mr. William Patrick Nyigor, Director of the ICTU. The presentation concentrated on short term goals for each area and the actions that needed to be taken to achieve these goals.
In his closing, the State Secretary stressed the need for improvement of electronic service delivery to the public. He stated that systems that only improved performance within the Government but did not improve service to the public were meaningless. He also emphasized the role SAINS plays in assisting the Government reach out to the public. He urged SAINS and the civil service to work together more closely to achieve excellent service delivery.