In the competitive business of ICT, we deem customer service to be a critical factor in gaining and maintaining our customer's long-term trust and loyalty. We believe in doing our utmost to build and maintain a strong customer relationship throughout and well past our business dealings with our customers. This is the main aim of SAINS Call Centre. The Call Centre acts as a one-stop information and service line where calls are handled by well-trained and multi-skilled personnel. Our Call Centre is accessible 24 hours a day by either telephone, fax, voicemail, email, or Internet. Using our Help Desk & Public Service Feedback Management System - d'CROWN we are able to process, track and monitor the progress of all calls logged thereby ensuring that our customers get the best of our attention at all times.