In the competitive business of ICT, we deem customer service to be a critical factor in gaining and maintaining our customer's long-term trust and loyalty. We believe in doing our utmost to build and maintain a strong customer relationship throughout and well past our business dealings with our customers. This is the main aim of SAINS Call Centre. The Call Centre acts as a one-stop information and service line where calls are handled by well-trained and multi-skilled personnel. Our Call Centre is accessible 24 hours a day by either telephone, fax, voicemail, email, or Internet. Using our Call Tracking System (CATS) we are able to process, track and monitor the progress of all calls logged thereby ensuring that our customers get the best of our attention at all times.